Company Policies

Aspect Housing’s Referral Policy explains how referrals are received, assessed, accepted, or refused. It sets out clear acceptance and refusal criteria, ensuring referrals are handled fairly, consistently, and with safeguarding and equality considerations in mind.

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Aspect Housing’s Complaints Policy explains how tenants, service users, and stakeholders can raise concerns about our services. It outlines the complaint stages, response times, escalation process, and independent redress options through the Property Redress Scheme or Housing Ombudsman where applicable.

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Aspect Housing’s Data Protection Policy explains how we collect, use, store, and protect personal information relating to residents, staff, contractors, and visitors. It covers lawful data processing, individual rights, data security, breach reporting, confidentiality, and compliance with UK GDPR and the Data Protection Act 2018.

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Aspect Housing’s Safeguarding Policy sets out our commitment to protecting adults at risk from harm, abuse, neglect, and exploitation. It explains staff responsibilities, reporting procedures, safeguarding training, whistleblowing links, and how concerns are escalated to appropriate safeguarding agencies.

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Aspect Housing’s Equality, Diversity and Inclusion Policy explains our commitment to treating staff, residents, contractors, and partners with dignity, fairness, and respect. It covers discrimination, harassment, recruitment, service delivery, complaints, safeguarding, and our responsibilities under equality legislation.


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The CCTV Policy explains how CCTV may be used in supported accommodation to support safety, safeguarding, crime prevention, and property security. It sets out rules on camera locations, privacy, access to footage, retention, signage, data protection, resident rights, and complaints.

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Aspect Housing’s Health and Safety Policy explains how we provide a safe environment for residents, staff, contractors, visitors, and volunteers. It covers risk assessments, incident reporting, staff training, contractor responsibilities, fire safety, emergency procedures, and health and safety compliance.

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Aspect Housing’s Whistleblowing Policy explains how staff can raise concerns about malpractice, wrongdoing, safeguarding risks, health and safety issues, fraud, discrimination, or other serious concerns. It confirms that genuine whistleblowers will be protected from victimisation or dismissal.

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Aspect Housing’s Cookie Policy explains how cookies and similar technologies may be used on our website. It covers essential website cookies, Squarespace functionality, contact forms, embedded video content, third-party cookies, user browser controls, and data protection responsibilities.

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